Return Policy

Return and exchange policy

1. Eligibility for Returns:

• Only products purchased directly from Simply Moroccan Online Store are eligible for return.
• Products must be unused, undamaged, and in their original packaging.
• Returns are generally accepted within 14 days from the date of delivery.

2. Return Process:

• To initiate a return, customers must contact the Simply Moroccan Online Store’s customer support via email or phone.
• The customer support team will provide instructions and a return authorization number (if applicable).
• Customers may be responsible for return shipping costs unless the return is due to a defective or incorrect item sent by the store.

3. Refund or Exchange:

• Once the returned product is received and inspected, the store will notify the customer regarding the approval or rejection of the return.
• Approved returns may be eligible for a refund or exchange, depending on the customer’s preference and product availability.
• Refunds will typically be processed through the original payment method used for the purchase.

4. Exceptions and Conditions:

• Certain items such as perishable goods, personalized products, or items on sale may not be eligible for return unless they are defective.
• The store may have specific conditions for different product categories, such as cosmetics, electronics, or furniture. Customers are encouraged to review these conditions before making a purchase.

5. Damaged or Defective Items:

• In the case of damaged or defective items, customers should contact the store’s customer support immediately to report the issue.
• Supporting evidence such as photographs or a detailed description of the problem may be required.
• The store may offer a replacement, repair, or refund for the damaged or defective item.